Privacy Policy

Introduction

LTX LABS LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us when you:

• Fill out contact forms on our website
• Request a demo or consultation
• Subscribe to our newsletter or communications
• Create an account or use our services
• Contact us for customer support

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, company name
• Business Information: Company size, industry, call volume, specific business needs
• Communication Data: Messages, inquiries, and other information you provide when contacting us
• Usage Data: Information about how you interact with our website and services

Payment and Billing Information

When you make a purchase or subscribe to our services, payment processing is handled by a secure third-party payment processor. We do not store, process, or have access to your full credit card numbers or payment card details.

The third-party payment processor handles all payment transactions securely and in compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements. We only receive confirmation of payment and basic billing information necessary to provide our services.

Important: We never store or have access to your complete credit card numbers, CVV codes, or other sensitive payment information.

What We Do NOT Collect

We want to be clear about what information we do not collect:

• Social Media Credentials: We do not collect, store, or request your social media account passwords or login credentials
• Credit Card Numbers: We do not store complete credit card numbers or payment card details on our servers
• Sensitive Financial Data: We do not collect bank account numbers or other sensitive financial information beyond what is necessary for billing purposes

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your requests, transactions, and subscriptions
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Send you marketing communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, and analytics providers
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share your information with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure hosting infrastructure
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use cookies for purposes such as:

• Remembering your preferences and settings
• Analyzing website traffic and usage patterns
• Improving website functionality and user experience

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your information to another service
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: