Terms & Conditions

1. Acceptance of Terms

By accessing or using the services provided by LTX LABS LLC ("we," "our," or "us"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you may not access or use our services. These Terms constitute a legally binding agreement between you and LTX LABS LLC.

2. Service Description

LTX LABS LLC provides AI-powered call handling and customer service solutions, including but not limited to:

• AI-powered call answering and routing
• Customer inquiry handling and lead capture
• Appointment scheduling and booking services
• Integration with third-party systems and platforms
• Related support and consulting services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice.

3. User Obligations and Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services in any way that violates applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Transmit any harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the integrity or performance of our services
• Use automated systems to access our services without authorization
• Resell or redistribute our services without our written consent
• Use our services to compete with us or to build competing products

Violation of these terms may result in immediate termination of your access to our services and may subject you to legal action.

4. Account Registration and Security

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

5. Payment Terms and Billing

Payment Processing: All payments for our services are processed through a secure third-party payment processor. We do not store or process your payment card information directly. By providing payment information, you authorize us to charge your payment method for all fees associated with your subscription or purchase.

Billing:

• Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected)
• All fees are non-refundable unless otherwise stated or required by law
• We reserve the right to change our pricing with 30 days' notice to existing customers
• Failed payments may result in suspension or termination of your services
• You are responsible for any taxes applicable to your use of our services

Cancellation: You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. No refunds will be provided for partial billing periods.

Refunds: Refund policies, if applicable, will be specified at the time of purchase or in separate written agreements.

6. Service Availability and Modifications

We strive to provide reliable and continuous service, but we do not guarantee that our services will be available at all times or free from errors. Our services may be temporarily unavailable due to:

• Scheduled maintenance or updates
• Technical issues or system failures
• Circumstances beyond our reasonable control

We reserve the right to modify, update, or discontinue any feature or aspect of our services at any time, with or without notice. We are not liable for any loss or inconvenience resulting from such modifications or interruptions.

7. Intellectual Property Rights

Our Intellectual Property: All content, features, functionality, and technology associated with our services, including but not limited to software, text, graphics, logos, and designs, are owned by LTX LABS LLC or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Your Content: You retain ownership of any content, data, or information you provide to us ("Your Content"). By providing Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute Your Content solely for the purpose of providing and improving our services.

Restrictions: You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.

8. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using our services, you consent to the collection and use of information as described in our Privacy Policy. Please review our Privacy Policy at Privacy Policy.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LTX LABS LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers or systems
• Any interruption or cessation of transmission to or from our services
• Any bugs, viruses, trojan horses, or similar harmful code
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

10. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

11. Indemnification

You agree to indemnify, defend, and hold harmless LTX LABS LLC and its affiliates, officers, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that Your Content caused damage to a third party.

12. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

• Your right to use our services will immediately cease
• We may delete your account and data, subject to our data retention policies
• All provisions of these Terms that by their nature should survive termination shall survive

You may terminate your account at any time by contacting us or using the account cancellation features in your account settings.

13. Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which LTX LABS LLC operates, without regard to its conflict of law provisions.

Dispute Resolution: Any disputes arising out of or relating to these Terms or our services shall be resolved through good faith negotiations. If a dispute cannot be resolved through negotiation, the parties agree to submit to binding arbitration in accordance with applicable arbitration rules, except where prohibited by law.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and LTX LABS LLC regarding the use of our services.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Changes to Terms: We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us: